okkz Privacy Policy

This Privacy Policy ("Policy") describes how okkz ("we", "us", "our") collects, processes, stores, and protects personal data belonging to players and visitors ("you", "your") who access the okkz platform at https://okkz.net. okkz is committed to handling your personal data responsibly, transparently, and in a manner consistent with widely accepted data protection principles.

This Policy applies to all personal data we hold about you, whether collected through your account registration, your use of casino games, sports betting activity, payment transactions, customer support interactions, or your browsing behaviour on the okkz website. Please read this Policy carefully. If you have any questions, contact us at [email protected].

1 Data We Collect

okkz collects personal data only to the extent necessary to provide our services, maintain platform security, comply with anti-money laundering (AML) obligations, and promote responsible gaming. The categories of personal data we collect are described below.

1.1 Registration Data

When you create an okkz account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address (city, district, division, postal code)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of identity and address documents, including:

• National Identity Card (NID), passport, or driving licence
• Proof of address documents (utility bills, bank statements dated within three months)
• Proof of payment method ownership (e.g., screenshot of your bKash or Nagad account showing your registered number)
• Selfie or photograph for identity confirmation where required

1.3 Financial Transaction Data

When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, we record:

• Transaction amounts and currency (BDT)
• Payment method type and last four digits or registered mobile number
• Transaction timestamps (Bangladesh Standard Time, UTC+6)
• Transaction reference numbers
• Deposit and withdrawal history for AML monitoring purposes

1.4 Gameplay and Betting Data

We collect records of your activity on the okkz platform, including:

• Games played (slots, live casino, video poker including Jacks or Better, cricket betting markets)
• Bets placed, amounts wagered, and outcomes
• Session start and end times
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion requests)
• Bonus claims and wagering progress

1.5 Technical and Device Data

When you access okkz, our servers and analytics systems automatically collect:

• IP address
• Device type, operating system, and browser version
• Screen resolution and language preferences
• Pages visited, time spent on page, navigation paths
• Referring URL (how you arrived at okkz)

1.6 Customer Support Data

When you contact our support team via email at [email protected], we retain records of the correspondence, including the content of your messages, the nature of your query, the date and time of contact, and any resolution steps taken. This data is used to improve service quality and resolve disputes.

2 How We Use Your Data

okkz processes your personal data for specific, legitimate purposes. We do not process data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes are set out below.

2.1 Marketing Communications

okkz may send you promotional emails about new games, bonuses, seasonal offers (such as those tied to Eid, BPL season, T20 World Cup, or Pohela Boishakh), and platform updates, provided you have opted in to receive such communications. You may withdraw your consent and unsubscribe from marketing emails at any time by following the unsubscribe link in any marketing email or by contacting [email protected].

Opting out of marketing communications does not affect your receipt of essential account-related communications such as security alerts, deposit confirmations, withdrawal notifications, and policy updates.

2.2 Automated Decision-Making

okkz uses automated processes as part of its fraud detection, AML monitoring, and responsible gaming risk assessment systems. These processes may result in automated decisions that affect your account, such as triggering an enhanced KYC review or temporarily restricting withdrawal access. Where a significant automated decision is made about your account, you have the right to request human review of that decision by contacting [email protected].

3 Data Sharing

okkz does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, okkz shares relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks (including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank). These providers are contractually obligated to handle your data securely and to use it only for the purpose of processing your transaction.

3.2 Game Software Providers

Games on the okkz platform are powered by certified third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data for the purpose of delivering game content and maintaining game integrity. They do not receive your full personal profile.

3.3 Identity Verification Partners

okkz may use third-party identity verification services to assist with KYC processing. These partners receive only the data necessary to verify your identity and are bound by strict confidentiality obligations.

3.4 Legal and Regulatory Disclosure

okkz may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of okkz, its players, or third parties. This includes disclosures made in the context of AML reporting obligations.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the okkz business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via email if such a transfer materially affects how your data is processed, and you will be given the opportunity to exercise your rights under this Policy.

4 Cookies & Tracking Technologies

okkz uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to analyse usage patterns, and to maintain security. This section explains the types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember information about your visit — such as your login session, preferred language, or the contents of your bet slip. Cookies cannot execute programs or deliver viruses to your device.

4.2 Types of Cookies Used by okkz

4.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, block only third-party cookies, or clear cookies when you close the browser. Please note that disabling non-essential cookies may affect certain features of the okkz platform, including preference saving and session continuity.

For guidance on managing cookies in your specific browser, refer to your browser's help documentation. Common browsers used by players in Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Microsoft Edge — all of which offer cookie management in their settings menus.

4.4 Local Storage and Similar Technologies

In addition to cookies, okkz may use browser local storage and session storage to maintain game state and preserve your in-session preferences. These technologies function similarly to cookies but are stored locally on your device and are not transmitted to our servers with every request. You can clear local storage through your browser's developer tools or privacy settings.

5 Data Security

okkz takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure.

5.1 Technical Safeguards

• TLS/SSL Encryption: All data transmitted between your browser and the okkz platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. You can verify this by checking for the padlock icon in your browser's address bar.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. okkz support staff cannot view your password. If you forget your password, a reset link is issued — passwords are never retrieved.
• Access Controls: Access to player data within okkz's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): okkz recommends enabling 2FA on your account to add a second layer of protection against unauthorised login attempts.
• Intrusion Detection: okkz operates server-side monitoring systems designed to detect and respond to unusual access patterns, potential data breaches, and security incidents in real time.

5.2 Organisational Safeguards

• Regular internal reviews of data handling practices and access permissions
• Staff training on data protection obligations and secure data handling
• Vendor due diligence to ensure third-party service providers maintain adequate security standards
• Incident response procedures to contain and remediate any data breach promptly

5.3 Your Responsibilities

While okkz takes all reasonable steps to protect your data, the security of your account also depends on actions you take. You are responsible for:

• Keeping your login credentials confidential and not sharing them with anyone
• Using a strong, unique password for your okkz account
• Logging out of your account when using a shared or public device
• Notifying okkz immediately at [email protected] if you suspect unauthorised access to your account

6 Data Retention

okkz retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods for key data categories are set out below.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data (such as platform-wide gameplay statistics) may be retained indefinitely for analytical purposes, as it no longer constitutes personal data.

6.1 Account Closure and Data

If you close your okkz account or request account deletion, your personal data will be retained for the post-closure periods specified in the table above, in line with our legal obligations. You will not be able to use the platform during this period. After the retention period expires, your data will be permanently and securely erased. Residual copies in backup systems are overwritten during scheduled backup rotation cycles.

7 Your Privacy Rights

As a player on okkz, you hold a number of rights with respect to your personal data. okkz is committed to facilitating the exercise of these rights promptly and without undue difficulty. All rights requests should be submitted to [email protected] with the subject line "Privacy Rights Request".

7.1 Right of Access

You have the right to request a copy of the personal data that okkz holds about you. Upon receipt of a verified access request, okkz will provide you with a summary of your data in a readable format within a reasonable timeframe. We may ask you to verify your identity before processing the request.

7.2 Right to Rectification

If any personal data held by okkz is inaccurate or incomplete, you have the right to request that we correct or update it. Minor corrections (such as a misspelled city name) can often be made directly in your account settings. For material changes (such as a legal name change), documentation will be required.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Note that okkz is not able to erase data that we are legally required to retain (such as financial transaction records held for AML purposes). We will explain clearly which data can be erased and which must be retained, and why.

7.4 Right to Restriction of Processing

You have the right to request that okkz restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and we are considering whether our legitimate interests override your rights.

7.5 Right to Data Portability

Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to transmit that data to another controller where technically feasible.

7.6 Right to Object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of legitimate interests, on grounds relating to your particular situation. okkz will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

7.7 Right to Withdraw Consent

Where processing is based solely on your consent (such as receiving promotional emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8 Contact Us

If you have any questions about this Privacy Policy, the way okkz processes your personal data, or if you wish to exercise any of your privacy rights, please contact our support team using the details below.

8.1 Support Contact

okkz support is available 24 hours a day, 7 days a week, including Bangladeshi public holidays. All privacy-related correspondence is handled in English.

8.2 Policy Updates

okkz reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by email and update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the okkz platform after any update constitutes your acknowledgement of the revised Policy.

8.3 Third-Party Sites

The okkz platform does not contain links to external third-party websites. This Privacy Policy applies solely to data collected and processed by okkz through the okkz.net domain. okkz accepts no responsibility for the privacy practices of any third-party services you may access independently outside this platform.

For all other account-related questions, please visit our FAQ page or review our Terms & Conditions.